Map

As many organisations remove physical access to services opting instead for online alternatives can you give me examples of how this can exclude people from completing essential tasks

Digital-Only Services: How They Exclude People from Essential Tasks

Title: Disability barriers to digital-only services

Title: Why confusing layouts and language exclude people with cognitive disabilities

Title: Why These Examples Matter — How Digital-Only Services Exclude People

Title: No internet access — a structural barrier to essential services

Title: Lack of devices — connectivity alone isn’t enough

Title: Digital literacy gaps — availability ≠ usability

Title: Disability barriers: how design failures exclude people with disabilities

Title: Why these examples were chosen — concise justification with examples

Title: Language and Literacy Limits — Comprehension Determines Usability

Title: Why We Chose Plain Language Principles

Title: Identity verification as an unintended gatekeeper

Title: Digital ID Exclusion — Why It Matters

Title: Why UN Critiques of Digital ID Implementations Were Selected

Title: Assistive tools — why they matter

Title: Intermittent power/connectivity: why reliability matters

Title: Why Pew Research Center on Digital Divides Was Selected

Title: Trust and Privacy Concerns — Why Fear of Surveillance Excludes People from Digital Services

Title: Why the UK Government Digital Exclusion Research Was Selected

Title: Why the UK Government’s Digital Exclusion Research Was Selected

Title: Why These Sources and Examples Were Selected — Suggested Further Reading and Authors

Title: Second‑Level Digital Divide — Why this concept was selected

Title: Why “Supported Channels” (Assisted Digital) Was Selected

Title: Why These Examples Were Selected — Short Explanation with Examples

Title: Digital Literacy Gaps and Exclusion

Title: Why I Selected van Dijk’s The Digital Divide (2020)

Title: Why Friemel (2016) Matters for Digital-Only Exclusion